Shipping & Returns

ALL orders will be PROCESSED within 4-7 business days (excluding weekends & public holidays)
Our PROCESSING time applies to both standard and express shipping orders.

Express shipping APPLIES TO THE SHIPPING METHOD ONLY - once dispatched your order will be shipped using an Express method by the Australia Post network.

*if you have provided us with an incorrect email upon ordering contact us at charmrco@gmail.com

DUE TO THE EXTREME WEATHER CONDITIONS IN AUSTRALIA & NZ Auspost has advised us that deliveries MAY BE SUBJECT TO DELAYS AND that they CANNOT GUARANTEE THEIR USUAL TURN AROUND TIME.

 ORDER TRACKING

All customers will receive a shipping confirmation email with a tracking number included ONCE ORDER IS READY FOR DISPATCH.

 AUSTRALIA SHIPPING

Standard with tracking (3-20 business days) - $9.99

Express with tracking (2-7 business days) - $13.99

*SHIPPING ESTIMATES DO NOT INCLUDE WAREHOUSE PROCESSING TIMES

 PUBLIC HOLIDAYS & weekends

Public holidays & weekends are not included as shipping days.

REGIONAL AREAS

Regional areas may experience longer shipping times

 SALE PERIODS

There may be a dispatch delay of up to 2 days during our sale periods.

 NEW ZEALAND

Standard with tracking (10-23 business days) - $13.99

RETURNS & EXCHANGE POLICY

  • We do not offer a refund OR AN EXCHANGE for change of mind or incorrect sizing.

  • Customers who have received product/s with a manufacturing fault or an incorrect item, will receive a refund or a replacement.

  • Faulty Items must be returned within 30 days of purchase date.

  • Please take care when trying on any product/s. Our items are hand packed with care and quality checks are done prior to fulfilling your order (Item/s that do not comply with our returns policy will be declined/ returned).

  • We do not issue refund on original shipping charges.

  • CHARMR is not responsible for return shipping costs.

RECEIVED A FAULTY ITEM?

  • No Stress! If you have received a faulty Item, please email our Customer Support team (within 7 days of receiving package) via (charmrco@gmail.com) to be instructed what to do PRIOR shipping your return.

  • You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior to returning the faulty package.

  • Be sure to use a traceable delivery method for returning your item/s, as CHARMR is not held responsible for lost/ damaged returns in transit.

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